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Posted : Thursday, June 06, 2024 10:50 AM
JOB
Why Sheboygan County?It is our imperative to remain an inclusive workplace.
Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community.
Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.
Becoming a member of our growing team also means that YOU become our top priority.
You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following: Generous benefits package and access to our free InHealth ClinicTime off: 15 vacation days, sick time and 10 paid holidaysOther perks: Referral program, Wisconsin Retirement System, education discount, and much moreWhat to Expect Responsible for determining initial and ongoing eligibility and case management for Public Assistance and Workforce Development programs which may include Medical Assistance/Badger Care Plus, Food Share Wisconsin, Wisconsin Shares (Child Care), Wisconsin Home Energy Assistance Program, Children’s First, and Food Share Employment and Training (FSET).
Duties include ability to analyze and implement policy, procedure, and software systems to ensure accurate and timely benefit determinations.
The Lead Economic Support Specialist has developed the ability, skills and experience to serve as a resource for trained Economic Support Specialists, to guide their work, solve daily policy and computer issues, participate in the development and implementation of training curriculum, participate in the ECIMP Lead Line CCA queue, and maintain a partial caseload independently with full autonomy.
EXAMPLE OF DUTIES Conducts interactive telephone and face to face interviews with customers to determine eligibility for Public Assistance/Workforce Development programs using State software systems.
Coaches Economic Support Specialists in developing these skills.
Works independently to apply State and Federal policy and procedures to dynamic household situations to ensure accurate benefit determinations.
Answers daily policy and procedure questions for Economic Support Specialists.
Each Lead ESS determines State and Federal benefits valued at approximately $4 million annually.
Must be able to work in a fast paced Change Center environment handling multiple interactions daily in the context of a 10 county consortium.
Handles urgent inquires relating to medical coverage and home heating needs in a time sensitive manner.
Must be able to participate in ECIMP Lead Line CCA queue serving as a resource for consortium staff.
Interacts with people of diverse ethnic and linguistic backgrounds, people with mental and physical health issues, and financial and legal professionals.
Represents the county in Administrative Law Hearings and may be required to appear in court proceedings.
Processes applications and annual reviews, through multiple State software systems, including face to face, telephone, online and mail interactions with customers.
Determines and requests required verifications from customers and takes appropriate follow-up action.
Assesses the accuracy of computerized benefit determinations ensuring those determinations conform to current State and Federal policy.
Provides referrals to other resources and programs within the Human Services Department and community organizations within the 10 county consortium region.
Reviews and processes all system alerts and data exchange information within state and county guidelines.
Completes benefit overpayment redeterminations and refers appropriate cases for public assistance fraud investigation.
Performs all other duties as assigned.
SUPPLEMENTAL INFORMATION Reports to the Economic Support Supervisor.
No direct subordinates.
Frequent contact with Economic Support Specialists, Social Service Aides, Secretaries, H&HSD, Job Center partners, community based agency staff, consortium partners, and the general public.
Work is performed primarily in a standard cubicle office setting.
Ability to simultaneously perform computer data entry and telephone/in-person customer contact continuously throughout the workday.
Ability to regularly work 8.
0 hour days and 40.
0 hour weeks is required.
Ability to lift up to 20 pounds, and a combination of sitting and standing postures may be required.
Must be able to operate standard office equipment including telephone, computer, facsimile, calculator, printer, and photocopier.
Risk of blood-borne pathogen exposure is considered low.
Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community.
Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.
Becoming a member of our growing team also means that YOU become our top priority.
You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following: Generous benefits package and access to our free InHealth ClinicTime off: 15 vacation days, sick time and 10 paid holidaysOther perks: Referral program, Wisconsin Retirement System, education discount, and much moreWhat to Expect Responsible for determining initial and ongoing eligibility and case management for Public Assistance and Workforce Development programs which may include Medical Assistance/Badger Care Plus, Food Share Wisconsin, Wisconsin Shares (Child Care), Wisconsin Home Energy Assistance Program, Children’s First, and Food Share Employment and Training (FSET).
Duties include ability to analyze and implement policy, procedure, and software systems to ensure accurate and timely benefit determinations.
The Lead Economic Support Specialist has developed the ability, skills and experience to serve as a resource for trained Economic Support Specialists, to guide their work, solve daily policy and computer issues, participate in the development and implementation of training curriculum, participate in the ECIMP Lead Line CCA queue, and maintain a partial caseload independently with full autonomy.
EXAMPLE OF DUTIES Conducts interactive telephone and face to face interviews with customers to determine eligibility for Public Assistance/Workforce Development programs using State software systems.
Coaches Economic Support Specialists in developing these skills.
Works independently to apply State and Federal policy and procedures to dynamic household situations to ensure accurate benefit determinations.
Answers daily policy and procedure questions for Economic Support Specialists.
Each Lead ESS determines State and Federal benefits valued at approximately $4 million annually.
Must be able to work in a fast paced Change Center environment handling multiple interactions daily in the context of a 10 county consortium.
Handles urgent inquires relating to medical coverage and home heating needs in a time sensitive manner.
Must be able to participate in ECIMP Lead Line CCA queue serving as a resource for consortium staff.
Interacts with people of diverse ethnic and linguistic backgrounds, people with mental and physical health issues, and financial and legal professionals.
Represents the county in Administrative Law Hearings and may be required to appear in court proceedings.
Processes applications and annual reviews, through multiple State software systems, including face to face, telephone, online and mail interactions with customers.
Determines and requests required verifications from customers and takes appropriate follow-up action.
Assesses the accuracy of computerized benefit determinations ensuring those determinations conform to current State and Federal policy.
Provides referrals to other resources and programs within the Human Services Department and community organizations within the 10 county consortium region.
Reviews and processes all system alerts and data exchange information within state and county guidelines.
Completes benefit overpayment redeterminations and refers appropriate cases for public assistance fraud investigation.
Performs all other duties as assigned.
SUPPLEMENTAL INFORMATION Reports to the Economic Support Supervisor.
No direct subordinates.
Frequent contact with Economic Support Specialists, Social Service Aides, Secretaries, H&HSD, Job Center partners, community based agency staff, consortium partners, and the general public.
Work is performed primarily in a standard cubicle office setting.
Ability to simultaneously perform computer data entry and telephone/in-person customer contact continuously throughout the workday.
Ability to regularly work 8.
0 hour days and 40.
0 hour weeks is required.
Ability to lift up to 20 pounds, and a combination of sitting and standing postures may be required.
Must be able to operate standard office equipment including telephone, computer, facsimile, calculator, printer, and photocopier.
Risk of blood-borne pathogen exposure is considered low.
• Phone : NA
• Location : 812 Broughton Drive, Sheboygan, WI
• Post ID: 9003974758
