The Parts Coordinator / Account Manager plays a crucial role in maintaining existing accounts by providing accurate quotes and processing spare parts orders while ensuring compliance with customer requirements.
This multifaceted position requires a basic working knowledge of machinery or a willingness to learn, coupled with an understanding of parts replacement frequencies.
Collaborating with the Purchasing Agent, the role focuses on optimizing spare part stock levels to facilitate seamless internal servicing and repairs, as well as meeting customer supply demands without significant delays.
Additionally, the Spare Parts Coordinator is responsible for meticulous record-keeping of warranty replacements and faulty parts.
Job Duties & Responsibilities:
Generate Spare Parts Lists (SPL) for new machines and assist in creating SPLs for existing customers, especially for older machines.
Provide exemplary customer service, ensuring client satisfaction.
Develop promotional mailings to enhance customer engagement.
Utilize Epicor fluently for efficient workflow.
Process warranty claims and facilitate the return of items to vendors for replacement.
Follow up on delayed sales orders, entering sales orders and quotes as needed.
Serve as the account manager for existing accounts, fostering strong client relationships.
Assist with shipping and pulling parts when necessary.
Maintain open communication with Production and Service teams to coordinate seamless operations.
Collaborate with internal departments and cross-functional teams as required.
Support the Parts Manager and parts team in various capacities.
Identify machine parts prior to shipment and for customers facing machine challenges.
Understand shipping and receiving procedures to streamline processes.
Engage in miscellaneous tasks to contribute to departmental efficiency.
Miscellaneous:
Work hours: Monday through Friday, 8:00 am - 4:30 pm, with a ½ hour unpaid lunch (flexible scheduling available).
This role demands a proactive approach to establishing and maintaining industry and company technical knowledge.
The Parts Coordinator / Account Manager must be willing to work collaboratively with different departments and cross-functional teams, researching and evaluating solutions to address the organization's technical challenges.
Viking Masek Packaging Technologies is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.
In addition to federal law requirements, Viking Masek Packaging Technologies complies with applicable state and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Viking Masek Packaging Technologies expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.
Improper interference with the ability of Viking Masek Packaging Technologies employees to perform their job duties may result in discipline up to and including discharge.
Whatsapp
