Sales Operations Analyst

Duties and Responsibilities Become a subject matter expert in AO’s Sales Operations systems (CRM, E-commerce & ERP order processing systems) Identify opportunities to simplify complex processes within the sales order lifecycle Be the primary steward of sales data integrity and cleanliness Create and maintain process documentation and workflows for sales and customer service Gather process requirements and recommend solutions for continuous improvement Work closely with the Global Sales Enablement Manager to document, test and enhance sales processes Build rapport with end users to assist in sales and customer service system support Perform additional responsibilities as requested to achieve business objectives Qualifications: College degree in business administration, marketing, IT, or related fields 1-3 years of experience with CRM, E-commerce, or related sales operations systems Able to speak both “business” and “technical” in order to liaise with customers (both internal and external end users) and translate their needs to the technical support team Technical acumen: a proven ability to understand system architectures and complex business process High sense of pride as a key stakeholder in the systems for which they support A hunger to learn new technical skills via continuing education, seminars, and conferences High self-initiative; able to identify problems or opportunities for improvement and not afraid to take initiative and see them through to fruition